Orders, shipping, financing and returns
These answers cover the return window and its conditions, the financing paths available on each configuration and where the Affirm ceiling applies, shipping timeframes inside and outside the continental United States, and how to reach support. Written for anyone placing or preparing to place an order.
4 questions in Orders, Shipping & Returns.
What's your return policy?
We offer a 30-day return policy*. Returns within 30 days are eligible for a refund, minus a 15% restocking fee. For assistance or to request a return, please contact customer support at info@bioreg.us to receive a Return Authorization.
Who this is for: Customers considering a purchase or requesting a return
Do you offer financing options?
Yes. Home devices are financed through Affirm at checkout, with estimated payments from $51.82 per month on the Nesta Child and from $83.02 per month on the Nesta Metabalance. Those estimates assume 15% APR over 36 months; your actual rate (0 to 36% APR, subject to credit approval) and term (3 to 36 months) are set by Affirm at checkout based on credit qualification, and a down payment may be required. Affirm caps a single transaction at $5,000, so configurations above that ceiling, including Nesta Pro Premium at $5,995, carry no direct financing link and no published monthly figure. Financing for those is available by inquiry: contact us to discuss options. Practitioner capital financing for SanoCenter and CellCom is a separate lender program quoted at 9% APR over 36 months with $0 down, available to licensed practitioners only.
Who this is for: Buyers exploring payment and financing options
How long does shipping take?
Free standard shipping within the continental US takes 5–7 business days. Expedited shipping (2–3 business days) is available for an additional fee. Premium packages include white-glove delivery with setup assistance. We also ship worldwide, with delivery times and fees varying by location.
Who this is for: Customers placing an order
How do I get help if I have questions?
Our wellness support team is available Monday–Friday, 9 AM–6 PM EST at (954) 737-7323 or info@bioreg.us. You'll also have access to our online portal with video tutorials and helpful documents.
Who this is for: Customers needing support
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